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If there are multiple user accounts on your system, select the account you want to use.Select “Nintendo eShop” on the HOME Menu to launch the Nintendo eShop.To find your transaction history on your Nintendo Switch, use the eShop: If you’re having trouble grabbing a record of your VC purchase, please consult the following guide we’ve broken the instructions down by platform: We need both the receipt and a copy of your account’s transaction history.With the transaction history, please ensure this contains either your username, email or ticket number for our viewing.The receipt could be the email sent to you when confirming the purchase.Receipt and Copy of Transaction History (Must be a photo or a screen shot):.This could include your continent or country.Please be sure to provide us with the following information when you fill in the “Description” field about what’s going on.
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The first thing to do is go ahead and file a support ticket. NOTE: Please be aware that we may escalate your request to Nintendo/Sony/Microsoft/Steam for an audit of your missing transaction(s). If you have waited for a few hours and still haven’t received any VC, we’re happy to look into the issue.
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īefore you file a ticket, please be aware that (during periods of high online traffic) it can take a few hours before the VC you purchased is credited to your account. Hello, #NBA2K19 players! Don’t panic if the game shows you have a negative VC balance! If that’s happening, please follow these steps to clear your cache. If that doesn’t fix it, you should file a ticket with 2K Support. The first thing you should try is clearing your console’s cache. 2K is aware of an issue in NBA 2K19 of some players not seeing VC in their account or are unable to purchase VC from the in-game store.